(Junior) Analyst, Service Management Platform

Erie County, New York

6 days ago

Remote

Full Time

Senior

0 applicants

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About this role

A ServiceNow Administrator supports the operational use of ServiceNow by handling incidents, fulfilling service requests, managing user access, and developing solutions. The role involves creating reports, maintaining knowledge bases, and collaborating with analysts and developers to ensure efficient service delivery.

Skills

Qualifications

3+ years of proven working experience in a similar positionServiceNow certifications are considered an assetProven work experience with ServiceNow ITSM, CSM, FSM or HRSD modulesBasic knowledge of the agile development methodology and ITSM processes

About Erie County, New York

erie.gov

Erie County, New York is the local government serving Buffalo and surrounding communities, responsible for delivering core public services and county administration. It operates departments for public health and safety, social services, transportation and infrastructure, parks and recreation, records and permitting, and economic development. The county website offers news, forms, online services, and resources to help residents, businesses, and visitors access programs, pay fees, and stay informed. Erie County’s mission centers on supporting community health, safety, economic opportunity, and transparent government operations.