Junior Application Engineer - Level-2

ValGenesis(27 days ago)

Chennai, IndiaOnsiteFull TimeMedior$81,554 - $109,890 (estimated)Customer Support

About this role

This role provides advanced technical support for ValGenesis products, resolving complex software and system issues that impact customer operations and compliance. The position involves working closely with life sciences customers to ensure stable, performant solutions and contributing to internal best practices and documentation. The job is based in Chennai with strong emphasis on onsite collaboration and cross-functional interaction. It sits at the intersection of product expertise, customer success, and regulated industry requirements.

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Required Skills

Technical Support
Application Support
Software Troubleshooting
SQL Queries
Log Analysis
Agile Methodology
Problem Solving
Root Cause Analysis
Ticket Trend Analysis
SLA Management

+8 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Engineering
Bachelor’s Degree in IT

About ValGenesis

valgenesis.com

ValGenesis is an AI-powered digitalization company that provides a Validation Lifecycle Management (VLM) platform for the life sciences industry. It digitizes and automates validation, quality and compliance workflows across product development and manufacturing—replacing paper-based processes with electronic protocols, test execution, equipment/calibration and audit-ready records. The platform uses AI and automation to reduce validation time, lower risk and cost, and accelerate time-to-market for pharma, biotech, medtech and contract manufacturers. Customers choose ValGenesis for centralized traceability, regulatory compliance and scalable deployments across regulated manufacturing environments.