Junior Customer Care Manager (m/w/d)

roadsurfer(1 month ago)

Cologne, Germany, Düsseldorf, GermanyOnsiteFull TimeJunior$34,557 - $46,956 (estimated)Station Operations

About this role

The Junior Customer Care Manager at roadsurfer is responsible for coordinating daily rental operations, ensuring smooth vehicle handovers and returns while prioritizing customer satisfaction throughout their journey. This role involves supporting the station management in team training and personnel planning to uphold quality standards in service delivery. Candidates should possess 2-3 years of experience in car rental, tourism, or a related field, along with strong organizational and communication skills in both German and English.

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Required Skills

Kundenorientierung
Teamarbeit
Fahrzeugübergaben
Qualitätsstandards
Organisationstalent
Kommunikationsstärke
Deutschkenntnisse
Englischkenntnisse
Führerschein Klasse B
Ausbildung

+1 more

Qualifications

Abgeschlossene Ausbildung
2–3 Jahre Berufserfahrung in der Autovermietung, im Tourismus oder in einem vergleichbaren Bereich
Gültiger Führerschein der Klasse B
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

About roadsurfer

roadsurfer.com

[Company Profile] The company specializes in providing advanced web solutions, focusing on enhancing user experiences through innovative technology. With a keen emphasis on performance optimization and responsive design, they empower businesses to create seamless and engaging digital platforms. Their expertise ranges from web development to ensuring robust online security, catering to diverse industries and audiences. By combining creativity with technical proficiency, they aim to deliver tailor-made solutions that drive growth and success for their clients.