Junior Cyber Security Service Manager

The Junior Cyber Security Service Manager at Leonardo in Rome oversees the effective and efficient delivery of managed and unmanaged services, ensuring compliance with contractual SLAs and driving continual service improvement. This role serves as the primary client interface, coordinating technical verticals and conducting periodic service reviews to address issues and propose process enhancements. The position also involves managing service onboarding, handling escalations for critical incidents, and maintaining relevant documentation.