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Junior Engineer - Service Desk at Guidehouse - ApplyBlast

Junior Engineer - Service Desk

Guidehouse

4 months ago

3.2 on Glassdoor

Hyderabad, India

Hybrid

Full Time

Junior

0 applicants

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About this role

A Junior Service Desk Engineer provides first-level IT support to global users by resolving technical issues with operating systems, Microsoft Office, and peripherals through calls, chats, and tickets. The role involves logging incidents, following troubleshooting procedures, and escalating complex problems to higher-level teams while adhering to strict information security guidelines.

Responsibilities

Provide first-level IT support via phone, chat, and ticketing systems
Diagnose and resolve basic technical issues with OS and peripherals
Log and manage incidents according to defined service level agreements
Escalate complex issues to next-level support teams following procedures
Maintain detailed documentation of user interactions and solutions

Skills

Qualifications

Engineering or Science Degree5-year passport or equivalent travel capability (inferred from global support context)

About Guidehouse

guidehouse.com

Headquarters

Mclean, Virginia, United States

Company Size

10001+ employees

Founded

2018

View Profile

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.