Junior Technical Support Specialist Level 1 - Night Shift

Onapsis(1 month ago)

HybridFull TimeJunior$60,382 - $80,478 (estimated)Support

About this role

Onapsis is hiring a Junior Technical Support Specialist (Level 1) to be the first line of contact for customers, working under senior engineers to build foundational knowledge in the Onapsis platform and SAP environments. This entry-level role focuses on customer-facing support, validation of entitlements, and contributing to the team’s knowledge base while operating on a night shift. The position is based in Bucharest and is offered as a hybrid role requiring 1-2 days per week in the office.

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Required Skills

Ticketing Systems
Troubleshooting
License Validation
Case Documentation
Escalation
Customer Support
SAP Concepts
Linux Basics
Database Exposure
Scripting

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About Onapsis

onapsis.com

Onapsis is a cybersecurity company that specializes in protecting ERP systems—primarily SAP and Oracle—by providing an enterprise-grade platform for vulnerability management, continuous monitoring, threat detection, and compliance. Its solutions combine assessment of configurations and custom code, runtime protection, threat intelligence and risk prioritization to secure critical business processes and reduce attack surface. Endorsed by SAP and recognized by Gartner, Onapsis supports global enterprises with software, professional services and managed offerings to prevent breaches and optimize ERP security posture.