Junior/Associate Customer Success Manager (w/m/d)
ftapi
About this role
Als Customer Success Specialist betreust du ein Portfolio an Bestandskunden und unterstützt sie dabei, unsere Produkte effizient und zielgerichtet einzusetzen. Du arbeitest eng mit Support, Sales und Product zusammen, um Kundenzufriedenheit, NPS und CSAT zu erhöhen und churn zu verhindern. Das Unternehmen bietet ein hybrides Arbeitsmodell, umfangreiche Onboarding-Programme und vielfältige Weiterentwicklungsmöglichkeiten.
Skills
Qualifications
About ftapi
ftapi.comFTAPI Software GmbH provides a secure, GDPR-compliant platform for encrypted data exchange aimed at companies and public authorities. Their solutions are made and hosted in Germany and designed to meet regulatory requirements, including NIS‑2. FTAPI positions itself as a leading service for compliant file and data transfer, helping organizations exchange sensitive information while maintaining data protection and legal compliance.
About ftapi
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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