Key Account Service Technician

The Key Account Service Technician provides hands-on technical support, repair expertise, and exceptional customer service to an assigned national account for Hangcha forklifts. This role involves diagnosing and repairing battery-powered, diesel, and heavy industrial equipment while acting as a liaison between the customer and internal teams. The position requires strong knowledge of electrical systems, lithium-ion battery technology, and forklift operation to ensure seamless communication and timely issue resolution.