BioFire Diagnostics
The Key Account Specialist serves as the primary internal point of contact for strategic customer accounts, ensuring seamless post-sale support and relationship continuity. This customer-centric role focuses on order management, issue resolution, and cross-functional coordination with departments like Supply Chain, Sales, and Finance. The position is responsible for prioritizing orders, managing backorder communications, and ensuring compliance with delivery standards to drive customer satisfaction and retention.
Headquarters
Salt Lake City, Utah, United States
Company Size
1001-5000 employees
Founded
1990
BioFire Diagnostics, now operating as a product franchise brand under bioMérieux, is the leader in syndromic infectious disease diagnostics. Its flagship BIOFIRE® FILMARRAY® System delivers rapid, multiplex PCR results in approximately one hour, with FDA-cleared panels covering respiratory, gastrointestinal, blood culture, meningitis/encephalitis, pneumonia, and joint infection pathogens. The BIOFIRE System is designed for minimal hands-on time and is widely used in hospitals and clinical labs to support faster diagnoses, antimicrobial stewardship, and infection control.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BioFire Diagnostics.