Kinetic Consumer Retention Specialist

Uniti

1 month ago

Remote

Full Time

Junior

0 applicants

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About this role

The Kinetic Consumer Retention Specialist is a remote role focused on engaging with customers considering disconnecting their services. The role aims to retain customers by offering solutions and resolving issues through effective communication, ensuring customer satisfaction and resolution.

Skills

About Uniti

uniti.com

Uniti is a U.S. telecom infrastructure company that designs, builds and operates high‑capacity fiber networks and connectivity services for carriers, enterprises and government/public‑sector customers. It provides dark fiber, lit services, fiber leasing and wholesale carrier‑grade transport alongside managed solutions like dedicated internet access, enterprise WANs, SIP trunking and hosted/VoIP voice. Uniti also supports verticals such as K–12 education (E‑Rate eligible), healthcare (HIPAA‑aware connectivity and telehealth backhaul) and municipal/federal clients with scalable, secure broadband and backhaul. Customers rely on Uniti for its extensive fiber footprint, carrier‑grade reliability and flexible commercial models for wholesale and enterprise deployments.