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Knowledge Base Manager at Behaviour Interactive - ApplyBlast

Knowledge Base Manager

Behaviour Interactive

19 days ago

3.1 on Glassdoor

Montreal, Quebec, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves auditing and optimizing the help center's structure, workflows, and content to enhance player self-service experiences and improve ticket deflection. The position requires leading the creation and maintenance of high-quality, player-facing articles while leveraging data analytics to identify content gaps and drive continuous improvements. Collaboration with cross-functional teams ensures alignment with game launches, patches, and player feedback to refine support strategies and knowledge base KPIs.

Responsibilities

Audit help center structure and roll out a plan to improve information accessibility
Own player self-service journey and create clear experiences to improve ticket deflection
Write and maintain player-facing articles meeting clarity and technical accuracy standards

Skills

About Behaviour Interactive

bhvr.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

1992

View Profile

Behaviour Interactive is a leading independent Canadian video game developer headquartered in Montreal that creates games for PC, console and mobile. The studio is best known for the asymmetrical-horror hit Dead by Daylight and also works on a broad portfolio of original and licensed titles, plus co-development and live-ops for partners. Behaviour offers end-to-end game development services, long-term live support, and regularly recruits talent across multiple studios.