Knowledge & Learning Program Manager (Hybrid)

The Knowledge & Learning Program Manager serves as the dedicated Readiness Partner for the NSOC business unit, bridging the gap between formal technical training and in-the-moment knowledge sharing. This role involves curating agile, role-based learning paths, championing knowledge management best practices, and partnering cross-functionally to equip support teams to resolve complex problems efficiently. The position plays a pivotal role in enabling teams to perform at their best by driving operational efficiency and elevated customer experiences.