Knowledge Management Lead

Affirm(1 month ago)

RemoteFull TimeManager$102,000 - $155,000Operations

About this role

Affirm is hiring a leader in Operations to define and execute the servicing strategy that ensures scalable, compliant, and high-quality customer and merchant experiences. The role partners cross-functionally to align people, processes, and resources, supporting both internal teams and vendor/partner operations. This leader will drive readiness for product launches, regulatory changes, and global expansion while measuring impact and advising senior leadership.

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Required Skills

Strategic Direction
Transformation
Lean Six Sigma
Change Management
Data Analysis
Technical Writing
Knowledge Management
Learning Strategy
Training Delivery
Global Readiness

+6 more

Qualifications

Black Belt
PMP
Prosci

About Affirm

affirm.com

Affirm is a fintech company that provides point-of-sale “buy now, pay later” financing, letting consumers split purchases into options like interest-free Pay in 4 or longer-term loans with transparent pricing. It emphasizes no hidden fees and shows the total cost upfront so shoppers can choose flexible payment plans with lower payments. Merchants integrate Affirm at checkout via APIs and partnerships to offer financing, improve conversion, and manage underwriting and payouts. Consumers can manage plans and payments through Affirm’s app and online tools.

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