Embed
The Knowledge Management Specialist develops and continuously improves customer-facing content to help customers and Support teams find accurate solutions quickly. The role transforms recurring customer issues, troubleshooting steps, and product changes into clear Zendesk Help Centre articles and Release Notes. Working across Support, Documentation, and other teams, the specialist applies Knowledge-Centered Support principles to create reusable organizational content.
Headquarters
Singapore, Central Region, Singapore
Company Size
51-200 employees
Founded
2001
Embed is a global leader in integrated cashless payment systems for arcades, attractions, and amusement venues. It provides a full suite of hardware and software — mobile wallets, self‑service kiosks, arcade debit game card systems and printed game cards, POS integrations, and back‑office tools — to replace cash and streamline transactions. Embed’s platform is designed to boost revenue, speed throughput, simplify accounting and loyalty, and improve guest experience for family entertainment centers, amusement parks and similar operators.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Embed.
Embed didn’t post a salary, so this is our estimate from similar listings.
89% above the average for this role