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Knowledge Specialist at Arizona State University - ApplyBlast

Knowledge Specialist

Arizona State University

4 months ago

4.8 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

This Instructional Technologist role at Arizona State University involves assessing, designing, and implementing instructional design support for Enterprise Technology's Learning Experience organization. The position focuses on creating dual-audience resources, including faculty-facing guides for Canvas and internal Tier 1/2 support documentation, while establishing sustainable content lifecycles based on data analytics.

Responsibilities

Produce faculty-facing guides and tutorials for Canvas and connected platforms
Create internal Tier 1 and Tier 2 support documentation and troubleshooting workflows
Establish and maintain a sustainable content lifecycle for the resource library
Analyze support ticket data and platform usage to prioritize documentation efforts
Collaborate with LX teams including support staff and LMS administrators

Skills

About Arizona State University

asu.edu

Headquarters

Tempe, Arizona, United States

Company Size

10001+ employees

Founded

1885

View Profile

Arizona State University (ASU) is a large public research university headquartered in Tempe, Arizona, with multiple campuses and a comprehensive online education arm. The institution emphasizes interdisciplinary research and innovation—ranking No. 9 in the U.S. and No. 14 globally for interdisciplinary science—and focuses on preparing students for future careers. ASU offers a broad array of undergraduate, graduate, and professional programs across science, technology, humanities, and public service, with extensive industry partnerships and research centers. The university prioritizes access, entrepreneurship, sustainability, and community engagement to translate research into real-world impact.