Knowledge Strategist
Instacart(12 days ago)
About this role
The Knowledge Strategist at Instacart is part of the Customer Experience team focused on improving how knowledge is captured, maintained, and accessed across support channels. The role centers on managing and optimizing procedural content and collateral to boost operational efficiency and elevate service quality for customers, shoppers, retailers, and internal specialists.
Required Skills
- Knowledge Strategy
- Process Mapping
- Content Creation
- Content Operations
- Process Improvement
- Data Analysis
- Salesforce
- Genesys
- AI Tools
- SQL
+2 more
About Instacart
instacart.careersInstacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.