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Knowledge Systems Manager at WPP - ApplyBlast

Knowledge Systems Manager

WPP

15 days ago

3.4 on Glassdoor

Gurgaon, Haryana, India

Hybrid

Full Time

Manager

0 applicants

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About this role

The Knowledge Systems Manager builds, administers, and evolves the knowledge management ecosystem on Zendesk, focusing on custom application development, API integrations, and authentication troubleshooting. This hands-on role involves collaborating with Product, Engineering, and Support teams to enhance self-service, search, and AI-assisted knowledge experiences. The position also includes maintaining the knowledge base, creating technical documentation, and leveraging AI tools to optimize content and workflow efficiency.

Responsibilities

Design and build custom applications on Zendesk App Builder
Manage integrations and authentication across enterprise systems
Maintain knowledge base content and optimize for AI retrieval

Skills

About WPP

wpp.com

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

Founded

1985

View Profile

WPP is a global creative transformation company and trusted growth partner for the world's leading brands, headquartered in London. It combines cutting-edge media intelligence, world-class creativity, next-generation production, and transformative enterprise solutions, all powered by its agentic marketing platform, WPP Open. WPP's portfolio of agencies — including Ogilvy, Grey, and GroupM — delivers integrated, data-driven marketing and communications services to clients worldwide.