VitalSource Technologies
VitalSource is seeking a Knowledge Systems Manager to lead the knowledge management practice for its Customer Success Operations team. The role focuses on establishing governance, improving knowledge coverage, and structuring content for AI-assisted search and retrieval to enhance case resolution and operational efficiency. This position involves designing quality frameworks, implementing KCS practices, and overseeing knowledge operations to support accurate AI-driven answers.
Headquarters
Raleigh, North Carolina, United States
Company Size
201-500 employees
Founded
1994
VitalSource is a digital learning company that provides eTextbooks and course materials for students, allowing users to rent, buy, and access textbooks online. Its Bookshelf platform and apps deliver interactive digital textbooks with study tools, offline access, and integrations for campuses, bookstores, and learning systems. VitalSource partners with publishers, universities, and retailers to distribute content globally and supports accessibility, analytics, and inclusive access programs. The service emphasizes cost savings for students and localized storefronts across many countries.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
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