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Knowledgebase Technical Writer (m/f/n) at ESET - ApplyBlast

Knowledgebase Technical Writer (m/f/n)

ESET

4 months ago

4.0 on Glassdoor

Bratislava, Slovakia

Onsite

Full Time

Junior

0 applicants

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About this role

The Knowledgebase Technical Writer II at ESET creates, edits, and reviews technical documentation for the global support knowledgebase and internal materials. The role requires a deep understanding of ESET products across the user lifecycle to tailor content for various customer personas while maintaining high-quality standards. The position includes testing improvements to internal tools, mentoring colleagues, and collaborating with global partners to enhance online self-service and technical support services.

Responsibilities

Create and edit knowledgebase content adhering to company standards
Develop internal and external support materials for various customer personas
Test and recommend improvements to internal systems and processes
Train and mentor less experienced colleagues within the team
Collaborate with global partners to revise content and report UX issues

Skills

Qualifications

Bachelor's Degree in ITBachelor's Degree in EnglishESET CertificationsTechnical Certifications

About ESET

eset.com

Headquarters

Bratislava-Petržalka, Bratislava, Slovakia

Company Size

1001-5000 employees

Founded

1992

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