Korean Sr. SME Operations

Philip Morris International(1 year ago)

Cyberjaya, MalaysiaOnsiteFull TimeSenior$131,804 - $177,401 (estimated)Operations

About this role

The Sr. SME, Operations provides floor support, learning sessions, coaching, and feedback to agents as a Subject Matter Expert. This role requires analyzing process-related problems, suggesting solutions, and guiding junior team members while demonstrating mastery of required competencies.

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Required Skills

Coaching
Feedback
Agent Support
Performance Monitoring

Qualifications

Minimum of two years college education
Call Center Experience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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