Satellite Office
The L1 Service Desk Agent provides Level 1 IT support for internal customers, handling hardware support, password/access requests, and application support. The role involves managing incidents and requests via Halo ITSM, escalating issues when necessary, and maintaining up-to-date knowledge base articles. Effective communication with stakeholders and team members via Teams or email is essential.
Build your full-time offshore team in the Philippines with Satellite Office. Gain full control, up to 70% cost savings, and premium end-to-end support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Satellite Office.
Satellite Office didn’t post a salary, so this is our estimate from similar listings.