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L1 Support Engineer II at Thales - ApplyBlast

L1 Support Engineer II

Thales

3 months ago

4.0 on Glassdoor

Noida, India

Onsite

Full Time

Senior

0 applicants

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About this role

Thales is seeking a Senior Customer Operations and Support Engineer to manage customer service for their Payment Services portfolio, ensuring 24/7 support and proactive monitoring of cloud services. The role involves establishing customer contacts, delivering Level 1 technical support, and developing crisis communication plans while adhering to ITIL best practices and Service Level Agreements. This position requires leveraging data-driven insights to improve customer satisfaction and coordinate with various teams to align communication efforts during incidents.

Responsibilities

Deliver Level 1 technical support for Payment Services
Develop and implement crisis communication plans
Monitor system performance and ensure SLA compliance
Coordinate with teams to align communication efforts
Maintain documentation of incident records and knowledge base

Skills

Qualifications

Bachelor's degree in Computer SciencesITIL Foundation Certificate

About Thales

thalesgroup.com

Headquarters

Meudon, Île-De-France, France

Company Size

10001+ employees

View Profile

From Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks