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L1 Support Engineer at JWX - ApplyBlast

L1 Support Engineer

JWX

4 days ago

Skopje, North Macedonia

Onsite

Full Time

Junior

0 applicants

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About this role

The L1 Support Engineer at JWX serves as the initial point of contact for customers and content viewers experiencing technical issues, ensuring an industry-leading customer experience. The role involves proactive and reactive monitoring of platform services, infrastructure, and video streams, along with providing email support and conducting initial triage. The engineer is responsible for documenting issues and resolutions, sharing best practices, and contributing to incident management processes within a 24/7/365 support team.

Responsibilities

Monitor JWX platform services, infrastructure, and video streams proactively and reactively
Provide email support and conduct initial triage for customer and viewer technical issues
Document issues and resolutions in help desk software and contribute to incident management

Skills

About JWX

jwx.com

Headquarters

New York, United States

Company Size

1-10 employees

View Profile

JWX is a video technology and monetization platform for streamers, publishers, and advertisers. It provides a single intelligent workflow to create, deliver, and monetize video, built for speed, scale, and measurable results. The platform streamlines end-to-end video operations—from production and distribution to ad and subscription revenue optimization—so partners can simplify workflows and maximize earnings.