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L1 Support Specialist at GR8 Tech - ApplyBlast

L1 Support Specialist

GR8 Tech

18 days ago

4.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role focuses on protecting client trust and delivering seamless technical problem resolution for B2B partners by maintaining strict SLA commitments and platform availability. The position involves taking full ownership of complex L1 support cases, system alerts, and critical incident coordination to ensure uninterrupted service. Success in this role requires independent technical investigation, effective incident response, and clear communication with both technical and non-technical stakeholders.

Responsibilities

Investigate and resolve complex B2B technical support tickets
Coordinate incident response workflows and manage critical outages
Translate technical root causes into actionable updates for clients

Skills

About GR8 Tech

gr8.tech

Headquarters

Limassol, Limassol District, Cyprus

Company Size

501-1000 employees

Founded

2023

View Profile

GR8 Tech is an iGaming software provider offering end-to-end betting and gambling solutions to launch, grow or upgrade online gaming businesses. They deliver turnkey platforms and modular products — including sportsbook and casino components, back-office and CMS tools, and payment/third‑party integrations — designed for rapid go‑to‑market and scalable operation. The company emphasizes experienced technical and operational support, multilingual/localization capabilities, and flexible deployment models (white‑label or bespoke). Operators choose GR8 Tech for streamlined integration, regulatory readiness, and a comprehensive toolset for running online betting and gaming services.