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L1 Support at Vast.ai - ApplyBlast

L1 Support

Vast.ai

1 month ago

Remote

Full Time

Junior

1 applicant

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About this role

This is a high-volume, customer-facing L1 support role where you will be the first point of contact for customers and GPU hosts experiencing issues. Success in this position requires a balance of strong people skills and technical knowledge, particularly in Linux and Docker. You will handle a steady stream of chat and email tickets to diagnose GPU rental issues, support AI workloads, and escalate unresolved problems.

Responsibilities

Troubleshoot L1 issues related to GPU rentals, Docker containers, and Linux environments
Respond to high volume of customer and host inquiries via chat and email
Identify, document, and escalate issues requiring L2 or engineering attention

Skills

About Vast.ai

vast.ai

Headquarters

Los Angeles, California, United States

Company Size

1-10 employees

Founded

2018

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Vast.ai is a marketplace and cloud platform for on-demand GPU and compute rentals, enabling users to rent high-performance cloud GPUs and assemble clusters for AI, machine learning, deep learning, and rendering. The service emphasizes low-cost, flexible pricing with instant deployment, fast setup, and global availability by matching customers to available provider hardware. Vast.ai also provides hosting, cluster management tools, a model library, and APIs to streamline training and inference workflows for developers and teams.