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L1 System Administrator/ Help Desk Support Specialist at Interactive Brokers - ApplyBlast

L1 System Administrator/ Help Desk Support Specialist

Interactive Brokers

2 months ago

4.3 on Glassdoor

Zug, Zug, Switzerland

Onsite

Full Time

Medior

0 applicants

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About this role

The role provides enterprise-level assistance to internal Redhat Linux and Mac OSX users, primarily executive teams and developers, diagnosing and troubleshooting software and hardware issues, and supporting application installations. The specialist takes ownership of user-reported issues, follows escalation procedures, and collaborates with internal teams to ensure timely and accurate resolutions.

Responsibilities

Take ownership of internal user issues and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions for system and network problems
Escalate unresolved issues to appropriate internal teams following standard procedures

Skills

Qualifications

BS degree in Information Technology or Computer Science

About Interactive Brokers

interactivebrokers.com

Headquarters

Greenwich, Connecticut, United States

Company Size

1001-5000 employees

Founded

1977

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Interactive Brokers (IBKR) is a global electronic brokerage that provides direct market access and trading solutions for individual traders, investors, advisors and institutions across stocks, options, futures, currencies, bonds, mutual funds and ETFs. The firm offers advanced trading platforms, APIs and algorithmic tools alongside professional order execution with transparent, low commissions and competitive financing/margin rates. IBKR emphasizes technology-driven infrastructure, risk management and reporting, plus broad international market coverage to support best execution and institutional-grade services.