L1 Technical Support Engineer - Switching
Hewlett Packard Enterprise(2 months ago)
About this role
A L1 Technical Support Engineer for Switching at Hewlett Packard Enterprise serves as the first line of technical support for customers using HPE Aruba enterprise switching solutions. This hybrid role involves troubleshooting, issue isolation, and case management to ensure prompt and effective resolution of customer concerns while adhering to service level agreements.
Required Skills
- Technical Support
- Troubleshooting
- Customer Communication
- Networking Fundamentals
- Switching Fundamentals
Qualifications
- Bachelor’s degree in Computer Science
- IT
- Networking
- or related field
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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