L1 Technical Support Engineer - Switching
Hewlett Packard Enterprise(2 months ago)
About this role
The L1 Technical Support Engineer at HPE focuses on providing first line technical support for Aruba enterprise switching solutions. This role involves initial troubleshooting, issue isolation, configuration validation, and managing customer cases to ensure a smooth escalation process to advanced support teams.
Required Skills
- Technical Support
- Troubleshooting
- Case Management
- Networking Fundamentals
Qualifications
- Bachelor’s degree in Computer Science, IT, Networking, or related field
- 2 years of experience in Network operations, NOC, TAC support, Field networking
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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