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L2 Application Support Engineer (API Integration) at Infosys - ApplyBlast

L2 Application Support Engineer (API Integration)

Infosys

4 days ago

Mexico City, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

The L2 Application Support Engineer (API Integration) provides Level 2 operational support for API-based integrations, ensuring continuous availability, performance monitoring, and incident resolution for AEBC technology platforms. This role serves as the primary operational interface between production assurance, development teams, and vendors to restore service and implement permanent fixes. The position requires strong analytical skills to diagnose API failures, coordinate with engineering teams, and maintain operational stability across all API services.

Responsibilities

Provide Level 2 operational support for API-based integrations
Monitor API availability, latency, and transaction success rates
Perform incident triage and coordinate root cause analysis

Skills

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

View Profile

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.