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© All Rights Reserved. ApplyBlast.com
SquareTrade
The Manager, Cloud Support Operations leads a cloud support team delivering technical support services, including ticket resolution and customer support activities. This role is accountable for day-to-day support operations, ensuring quality issue resolution, SLA adherence, and a consistent customer experience across support channels. The position involves partnering with cross-functional teams to support workforce planning, productivity, and customer satisfaction goals while leading and developing team members.
Headquarters
Brisbane, California, United States
Company Size
501-1000 employees
Founded
1999
Allstate Protection Plans (also known as SquareTrade) provides extended warranty and protection plans for consumer electronics, appliances, and mobile devices. It sells coverage through retailers and directly, offering options like accidental damage protection, on-site and mail-in repairs, and streamlined claims processing. The company partners with major retailers and maintains a network of technicians and service centers to minimize customer downtime. Allstate Protection Plans emphasizes transparent pricing, flexible plans, and fast, simple support for device failures and accidental damage.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SquareTrade.
51% below the average for this role