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L2 Dutch-Speaking Customer Service Representative at Unisys - ApplyBlast

L2 Dutch-Speaking Customer Service Representative

Unisys

5 months ago

3.5 on Glassdoor

Budapest, Hungary

Hybrid

Full Time

Senior

0 applicants

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About this role

A Service Desk Level 2 (L2) Agent delivers advanced technical support for QSR technology environments, acting as a key escalation and resolution point for complex incidents and problems that cannot be resolved at Level 1.

Responsibilities

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications
Diagnose and resolve issues involving multiple devices or system dependencies
Perform in-depth technical analysis, including log review, structured diagnostics, remote tooling, and configuration changes or patches
Manage and prioritize escalated tickets by business impact, urgency, and SLA commitments
Own incidents through to resolution, ensuring accountability, proper documentation, and clear closure communication

Skills

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

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Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.