L2 Software Support Engineer

Kunai

3 months ago

4.3 on Glassdoor

United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The L2 Software Support Engineer is a technical, hands-on escalation point within the support organization responsible for ensuring customers receive expert service for a mission-critical data security product. The role focuses on advanced troubleshooting, incident response, and deep technical analysis of complex customer issues across cloud infrastructure, networking, and data systems. The engineer will help build a scalable, enterprise-grade support function and collaborate across teams to resolve and prevent recurring problems.

Skills

Qualifications

Bachelor’s Degree in Computer Science, Engineering, or Information Technology

About Kunai

kunaico.com

Kunai is a product engineering and innovation partner that accelerates digital transformation for the world’s leading financial institutions. They help banks, insurers, and capital markets firms design, build, and scale secure, compliant digital products and platforms—combining product strategy, UX, and cloud-native engineering. Kunai focuses on speed-to-market and regulatory readiness while integrating with existing systems to modernize core infrastructure. Financial organizations work with Kunai for its deep domain expertise and ability to deliver production-ready solutions.