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L2 Support Engineer (Application Support Engineer) at Upwork - ApplyBlast

L2 Support Engineer (Application Support Engineer)

Upwork

3 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

This role involves deep product analysis, Level 3 troubleshooting, and resolving complex customer service requests by scrutinizing logs and code. The incumbent collaborates with backend engineering to craft patches, implement upgrade protocols, and channel feedback for product enhancements. Based in Portugal, the position requires a strong foundation in Core Java, Linux, and scripting languages.

Responsibilities

Perform Level 3 analysis and resolution of complex customer service requests
Scrutinize product logs and draw parallels with code to pinpoint problems
Craft patches or hot-fixes in tandem with the backend engineering function
Assess and implement product upgrade and installation protocols
Channelize valuable customer feedback to the backend engineering function

Skills

Qualifications

BS in Computer ScienceBS in Electronics and Communication EngineeringBS in Telecom Engineering

About Upwork

upwork.com

Headquarters

Alamdanga, Khulna Division, Bangladesh

Company Size

501-1000 employees

Founded

2015

View Profile

Upwork is a global freelancing marketplace that connects businesses of all sizes with independent professionals across design, development, writing, marketing, customer support, and more. Clients can post projects or search curated talent, review proposals, and manage engagements with contracts, time-tracking, invoicing, and escrow-backed payments. The platform also provides collaboration tools and enterprise features (talent sourcing, compliance, consolidated billing) to scale contingent work. Companies use Upwork for access to a large talent pool and standardized workflows, while freelancers benefit from job matching, portfolios, and secure payment systems.