ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

L2 – Support Lead - Mexico at Infosys - ApplyBlast

L2 – Support Lead - Mexico

Infosys

1 month ago

Monterrey, Nuevo León, Mexico

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The L2 Support Lead will lead production support for a portfolio of critical Java applications, ensuring service stability, timely incident resolution, and proactive monitoring. This role involves coordinating support teams, driving process improvements, and managing major incidents and escalations across internal and external stakeholders. The position requires strong technical troubleshooting skills and experience with ITIL processes and automation.

Responsibilities

Lead L2 production support for business critical Java applications
Drive incident triage, troubleshooting, and root cause analysis
Coordinate major incidents and escalations across internal and external teams

Skills

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

View Profile

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.