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L2 Support Specialist at PAR Technology - ApplyBlast

L2 Support Specialist

PAR Technology

1 month ago

Remote

Full Time

Medior

0 applicants

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About this role

The L2 Support Specialist provides second-level technical support for a SaaS product, troubleshooting complex software and hardware issues escalated from first-level support. This role ensures seamless issue resolution and high customer satisfaction through effective communication and collaboration with cross-functional teams. The position operates on a 24x7x365 schedule to support global customers.

Responsibilities

Provide second-level technical support to customers via multiple channels
Diagnose and troubleshoot complex software and hardware issues
Investigate and resolve customer-reported bugs and system errors

Skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field

About PAR Technology

partech.com

Headquarters

New Hartford, New York, United States

Company Size

1001-5000 employees

Founded

1968

View Profile

PAR Technology Corporation is a leading provider of restaurant technology solutions, specializing in point-of-sale (POS) systems, omnichannel ordering, loyalty programs, and data analytics. With over four decades of experience, PAR empowers restaurant operators and franchisees to enhance the guest experience through innovative and integrated technology. The company focuses on delivering a transformative single-source approach that streamlines restaurant operations and elevates customer engagement.