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L2/L3 Support Engineer at Encora - ApplyBlast

L2/L3 Support Engineer

Encora

2 months ago

3.8 on Glassdoor

Mexico City, Mexico, Mexico

Onsite

Full Time

Senior

0 applicants

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About this role

The L2/L3 Support Engineer at Coforge provides production management and application support for the firm's business functions. The role involves analyzing and resolving issues, managing incidents, automating alerts, and improving application stability and performance. The engineer collaborates with engineering and stakeholder teams, participates in change management, and creates reporting to monitor production health.

Responsibilities

Collaborate with team members to analyze and resolve application issues
Manage incidents and communicate effectively with users and stakeholders
Develop and improve run books to minimize operational errors

Skills

Qualifications

Bachelor's degreeDegree in Computer Science

About Encora

encora.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

View Profile

Encora is a global digital engineering and technology services company that helps businesses build and scale software products. The company provides services including software development, cloud engineering, data and AI solutions, quality engineering, and digital transformation for industries such as finance, healthcare, retail, and technology.