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L2/L3 Technical Support at Jobgether - ApplyBlast

L2/L3 Technical Support

Jobgether

1 month ago

Remote

Full Time

Senior

0 applicants

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About this role

This role involves owning L2/L3 technical support for EMEA business hours, investigating complex client issues across multiple systems, and leading engineering escalations. The position requires strong troubleshooting skills with APIs, SQL, and observability platforms, while building trusted relationships with clients and translating technical problems into business context. The ideal candidate will have 5+ years of experience in technical support or solutions engineering, preferably within B2B SaaS or fintech.

Responsibilities

Own L2/L3 technical support and resolve complex client issues
Investigate technical issues using API logs, SQL, and observability platforms
Lead engineering escalations and create troubleshooting documentation

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.