Lab Operations & Client Relations Manager

The Lab Operations & Client Relations Manager serves as the primary liaison between a physician-owned laboratory and referring physician practices, overseeing client onboarding, account growth, and revenue-cycle relationships. This role ensures compliance with healthcare regulations, manages phlebotomy and lab draw site operations, and collaborates with billing and IT teams to resolve service issues. The position focuses on maintaining strong client relationships, monitoring key account metrics, and driving retention within a regulated healthcare environment.