Laboratory Customer Service Technical Associate, Bethlehem (Per Diem)

The Laboratory Customer Service Technical Associate supports physicians, phlebotomists, lab staff, patients, and callers by providing clinical lab information and assisting with lab quality assurance and specimen recovery. This role involves resulting and correcting lab tests, investigating specimen quality, and ensuring accurate and timely lab testing to promote patient satisfaction. The associate also mentors non-technical staff and ensures compliance with network policies and service excellence standards.