Lead Analyst-Digital Category Performance

About this role

Responsibilities

• Lead and prioritize the development of compelling insights with key stakeholders using reporting tools to drive significant financial and customer improvement opportunities for the online business across sales, traffic, conversion, AOV, inventory, cancels, returns, delivery SLAs and other digital metrics.
• Drive engagement and partnership with the digital category organization to lead the development of insights and recommendations that can drive positive category performance and outcomes. Propose new solutions, manage complex requests and prioritize feedback from the teams.
• Network with other key stakeholders in partnering teams to drive tangible results and outcomes in category, financial and customer performance impacts on Lowes.com and app platforms. Utilize insight reports to persuade and support plan of action.
• Identify root cause of changes in metrics, advise and collaborate with necessary teams on actions needed, and track issue resolution.
• Develop tracking mechanisms for actions taken by the partner teams and monitor their category, financial and customer performance against online business objectives. Oversee adjustments needed to actions taken by partner teams.