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Lead Banking Operations, Cards at Qonto - ApplyBlast

Lead Banking Operations, Cards

Qonto

13 days ago

4.3 on Glassdoor

Paris, France

Hybrid

Full Time

Manager

0 applicants

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About this role

The Lead Banking Operations, Cards role at Qonto manages card disputes and fraud control across European markets, leading a team of seven to oversee the full chargeback chain. This position involves scaling operations through BPO partnerships, automation, and AI while maintaining strict SLAs and KPIs. The role requires cross-functional collaboration with Customer Care, Risk & Compliance, and Engineering teams to optimize workflows and mitigate operational risks.

Responsibilities

Lead and grow a team of 7 analysts through coaching and cross-training
Own end-to-end card disputes and chargebacks within Mastercard and PSD2 rules
Scale operations through BPO partnerships, automation, and AI-assisted analysis

Skills

About Qonto

qonto.com

Headquarters

Paris, Île-De-France, France

Company Size

1001-5000 employees

Founded

2016

View Profile

Qonto is a digital business banking platform that provides business accounts, payment cards, and tools to manage company finances. It bundles invoicing, bookkeeping, expense management and financing options to simplify cashflow and accounting workflows. Targeted at small and medium-sized businesses and freelancers, Qonto emphasizes a streamlined digital experience, integrations and dedicated customer support (7/7).