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oraclecloudinfrastructure
The Lead Call Center Agent serves as a subject matter expert and team resource for the Michigan Department of Human Services Office of Child Support, handling inbound customer inquiries while providing guidance and coaching to team members. This role involves resolving escalated customer concerns, ensuring quality and productivity standards are met, and acting as a liaison between front-line agents and management. The position requires delivering exceptional customer service and promoting compliance with established procedures.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.