Lead Call Center Specialist

Koniag Government Services, LLC

2 months ago

El Paso, TX

Onsite

Full Time

Medior

0 applicants

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About this role

Koniag Professional Services is seeking bilingual (English/Spanish) Call Center Specialists Leads to provide crisis response, resource coordination, and case management services for vulnerable youth. The role involves working in a secure onsite location supporting government programs, with a focus on high-quality, empathetic communication during sensitive calls.

Skills

Qualifications

Bachelor's Degree in relevant field3+ years child welfare experienceBilingual in English and Spanish

About Koniag Government Services, LLC

koniag-gs.com

Koniag Government Services (KGS) is an Alaska Native–owned government contracting organization made up of multiple wholly owned subsidiaries that deliver enterprise solutions, professional services, and operations management to U.S. federal agencies. KGS leverages an agile employee and corporate culture to apply technical, professional, and operational expertise—particularly in support of defense and other mission-driven federal programs—to enable successful outcomes. Its offerings include scalable program support, systems and IT engineering, and managed operations tailored for complex government missions. KGS positions itself as a trusted partner with experience meeting federal acquisition, security, and compliance requirements.