Lead, Client Partner

This senior leadership role at Pearson involves building and leading a global Account Management capability for International Higher Education, defining frameworks and operating models to drive customer adoption, value realization, and renewals. The position requires leading Customer Delivery Managers and providing functional leadership to Strategic Account Managers while establishing scalable processes that enhance the customer experience. The role focuses on creating consistency across regions, improving retention, and supporting long-term growth through strategic account management and post-sales transformation.