Lead, coach and develop Inbound Consumer Loan representatives

This role involves leading, coaching, and developing Inbound Consumer Loan representatives to achieve sales, service, and quality goals that enhance members' financial well-being. The position requires building a high-performing team that takes ownership of its work, resolves routine issues, and collaborates effectively with internal and external partners. Key responsibilities include training staff, monitoring member feedback to improve satisfaction, and managing staffing and scheduling to maintain service levels. The role also entails overseeing the consumer loan sales process, ensuring compliance with regulations, and managing relationships with branches and outside business partners.