University of Ottawa

Lead Coordinator, User Engagement

University of Ottawa(3 days ago)

Ottawa, ONOnsiteFull TimeSenior$72,437 - $91,502User Engagement
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About this role

This position is responsible for coordinating and delivering operational library services at the University of Ottawa, ensuring quality and efficiency. It involves supervising staff, managing projects, and implementing improvements to enhance user experience in a library environment.

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Required Skills

  • Customer Service
  • Project Management
  • Supervision
  • Operational Leadership
  • Communication
  • Team Management
  • Problem Solving
  • Data Analysis
  • Training
  • Library Systems

Qualifications

  • Postsecondary diploma in a relevant field or equivalent experience
  • 5+ years customer service experience
  • 3+ years project coordination experience
  • 3+ years staff supervision experience

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