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Lead Customer Intelligence Analyst at Klaviyo - ApplyBlast

Lead Customer Intelligence Analyst

Klaviyo

20 days ago

3.3 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

Klaviyo is seeking a Lead Customer Intelligence Analyst to join the Customer Insights & Analytics team, where you will partner with CX stakeholders and data scientists to design measurement systems and lead analytical investigations. This role focuses on building the analytics infrastructure that CX leadership uses to prioritize and measure major initiatives. The position involves creating measurement frameworks, conducting end-to-end investigations, and developing reusable data products to scale insight delivery.

Responsibilities

Design and build measurement frameworks and benchmarks for CX initiatives
Lead end-to-end analytical investigations to deliver decision-ready answers
Build reusable data products and dashboards to scale insight delivery

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.