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© All Rights Reserved. ApplyBlast.com
Bioclinica
The Lead Customer Service Experience Manager serves as a key connection between Customer Care, customers, and internal stakeholders at Clario, a part of Thermo Fisher Scientific. This role leads complex customer escalations, aligns expectations with department objectives, and uses data and cross-functional expertise to strengthen customer relationships and improve the customer experience. The position involves analyzing escalation trends, developing resolution strategies, and mentoring team members to drive continuous improvement.
Headquarters
Philadelphia, Pennsylvania, United States
Company Size
1001-5000 employees
Founded
1972
Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Bioclinica.