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© All Rights Reserved. ApplyBlast.com
Freshworks
As a Customer Success Lead at Freshworks, you will manage relationships with Mid-Market and Enterprise customers to drive retention, product adoption, and growth. Serving as a trusted advisor and the voice of the customer, you will partner cross-functionally to influence strategy and improve the customer experience. The role involves analyzing usage data to mitigate churn, leading strategic engagements, and collaborating with internal teams to accelerate time-to-value.
Headquarters
San Mateo, California, United States
Company Size
5001-10000 employees
Founded
2010
Freshworks is a SaaS company that builds uncomplicated, enterprise-grade software to help customer service, IT, and employee experience teams deliver better outcomes. Its product suite covers customer service/help desk, IT service management, CRM, and business process automation, with AI-powered features to speed resolution and improve customer experience. Freshworks emphasizes ease of use and fast time-to-value, offering cloud-native solutions and multilingual global support. Founded in 2010 and headquartered in San Mateo, CA, it serves customers worldwide and has been recognized on lists like the Forbes Cloud 100 and in Gartner research.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Freshworks.
5% above the average for this role