Lead E-Branch

The Lead E-Branch Representative at Mirastar Federal Credit Union serves as a primary floating resource across the contact center and E-branch network, providing coverage at multiple locations based on business needs. The role focuses on handling complex member transactions, overseeing account and basic lending activities, and ensuring high service standards across in-person, phone, and digital channels. This position also supports branch and contact center operations, including quality control and regulatory compliance. In management’s absence, the Lead E-Branch Representative provides supervisory support and guidance to staff and members.