Lead E-Branch

Mirastar FCU(1 month ago)

HybridFull TimeSenior$123,215 - $164,651 (estimated)Customer Service

About this role

The Lead E-Branch Representative at Mirastar Federal Credit Union serves as a primary floating resource across the contact center and E-branch network, providing coverage at multiple locations based on business needs. The role focuses on handling complex member transactions, overseeing account and basic lending activities, and ensuring high service standards across in-person, phone, and digital channels. This position also supports branch and contact center operations, including quality control and regulatory compliance. In management’s absence, the Lead E-Branch Representative provides supervisory support and guidance to staff and members.

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Required Skills

Member Services
Account Opening
Account Maintenance
Teller Operations
Loan Processing
Cross Selling
Front Desk Operations
Branch Operations
Cash Handling
Problem Resolution

+27 more

Qualifications

High School Diploma

About Mirastar FCU

mirastarfcu.org

Mirastar Federal Credit Union (Mirastar FCU) is a not‑for‑profit, member‑owned credit union serving Californians with a mission to provide equitable access to banking services, financial tools, and education. The institution provides consumer banking products—such as savings and checking, loans and mortgages—along with digital banking and member-focused financial education to help people build financial health. As a community‑driven organization, Mirastar emphasizes local service, member ownership, and programs that support economic mobility across its California field of membership.